Last updated: March 2026

KIM, YOUNG MI, sole trader, trading as YOUNGCOSMETIC (ABN: 26 263 434 848).

This Refund Policy applies to all purchases made through youngcosmetic.com.au. Your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) are not affected by this policy. Where a service fails to meet a consumer guarantee, you are entitled to a remedy under the Australian Consumer Law regardless of this policy.

Cosmetic Treatments and Services

Due to the personalised and clinical nature of cosmetic treatments, refunds are generally not available once a treatment has been administered. If you are dissatisfied with a treatment result, we encourage you to contact us so we can discuss your concerns and, where appropriate, offer a follow-up consultation or corrective treatment at no additional cost.

A full refund will be provided if we cancel your appointment and cannot offer a suitable alternative date. A treatment cannot be performed due to a clinical assessment during consultation, in which case any prepaid amount will be refunded in full.

Cancellations and No-Shows

Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund or credit. Cancellations made less than 24 hours before the appointment may forfeit the deposit or booking fee. Failure to attend a scheduled appointment without prior notice will be treated as a no-show and the deposit or booking fee will not be refunded.

Training Courses

Course fees are refundable in full if cancellation is made more than 14 days before the course start date. Cancellations made between 7 and 14 days before the course start date are eligible for a 50% refund or full course credit toward a future date. Cancellations made less than 7 days before the course start date are non-refundable, however a course credit may be offered at our discretion. If YOUNGCOSMETIC cancels or reschedules a course, you will be offered a transfer to a new date or a full refund.

Products

If a product purchased through our website is faulty, not as described, or fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to a repair, replacement, or refund depending on the nature and severity of the issue. To request a product return, please contact us within 14 days of receiving the product. Products must be returned in their original condition and packaging. Refunds for change of mind are offered at our discretion and the product must be unopened and in its original condition.

Payment Plan Refunds

If you are on a payment plan and wish to cancel services before completion, any refund will be calculated based on the value of services already received. No refund is available for services already provided.

How to Request a Refund

To request a refund, please contact us through the contact information provided on our website. Please include your name, order or booking reference, and the reason for your refund request. We aim to process all refund requests within 7 to 10 business days. Approved refunds will be returned to the original payment method.

Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods or to cancel the service and obtain a refund of any unused portion.